An analytics company has launched its 100th Freebase customer, hoping to improve our lives with a tool that allows us to file complaints against bad service and get help from the right people.
It could transform the way we, a nation of impatient consumers, interact with our mailboxes and makes it easier to lodge a complaint about anything from electrical failures to illegal and unsafe workmanship.
Mail consumer protection expert Helen Rice wrote: “Hundreds of millions of letters and emails are sent every day to good businesses, but not everyone gets the same level of service.
“Countless lives are put at risk by poor, dishonest and illegal practices, so why don’t we have better protection?”
Here is the system from Freebase’s sister company Mailboxbase that you can use to register a complaint (or a tip) online, and follow up with a letter to either the problem service provider and/or the government.
When you select an option, just enter the information you’ve gathered. They list all the facilities and options you can do so through, along with a paragraph explaining each one.
The cost is 9 cents per message and it will take 48 hours to be posted.